Wednesday, December 03, 2008

Searching on network drive gives no results.


One of my more recent challenges was a report from one of our users that she was receiving incorrect results when searching a network resource (that happened to be across the country on our WAN) with XP Pro.

In this case the user was in DC and the resource was in WA state. Oddly I was able to reproduce the issue from WA state by attempting to search for files that I know existed on the DC server, however, the result was "Search is complete. There are no results to display".

My hunch was that something was timing out and causing the search to quit. Maybe the cross country network latency.

ANSWER: With a carefully crafted google search I finally discovered a workaround. According to Microsoft KB928885 http://support.microsoft.com/kb/925885 the search function will time out if the resource does not respond fast enough and tell you that there are no results.

By checking the 'search tape backup' box under advanced settings, I was able to successfully search my network resource.


The solution steps from MS:

Method 1: "More advanced options" is available
If More advanced options appears in the Search by any or all of the criteria below task pane, follow these steps:

1. Click Start, and then click Search.
2. In the What do you want to search for? task pane, click All files and folders.
3. In the Search by any or all of the criteria below task pane, click More advanced options, and then click to select the Search tape backup check box.

Method 2: "More advanced options" is not available
If More advanced options does not appear in the Search by any or all of the criteria below task pane, follow these steps:

1. Click Start, and then click Search.
2. In the What do you want to search for? task pane, click Change preferences.
3. In the How do you want to use Search Companion? task pane, click Change files and folders search behavior.
4. Under Choose the default files and folders search behavior, click Advanced, and then click OK.
5. In the Search by any or all of the criteria below task pane, click More advanced options.
6. Click to select the Search tape backup check box.

More...

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